Q: What area’s do you service ?
A: We have a designated franchise area servicing the Western Suburbs, North of the Swan River. Check out our franchise area here…
Q: How long before I can walk on my carpet? How long does it take to dry?
A: We recommend you stay off them for about an hour or so. There can be transfer while the carpet is still wet. Upholstery takes about 3 – 4 hours to dry
Q: Do you move furniture?
A: We can move small pieces of furniture, and move most lounge chairs from side to side. We don’t move large, fragile or breakable furniture.
Q: Will your cleaning solution cause any allergy issues for my kids & pets?
A: No, our general cleaner “The Natural” is Green Certified & considered Safe & Non Toxic for family & pets.
Q: What do you mean when you say; Chem-Dry cleaned carpet stays cleaner longer?
A: We use no soaps or detergents, which are dirt attracting residues & cause your carpet to become dirty quicker.
Q: Can you remove pet stains and urine odour?
A: In most cases yes, we use a product called PURT (pet urine removal treatment). It breaks down the crystals in the urine to remove the odour.
Q: Do you clean rugs, upholstery, etc at your premises?
A: No, we are a mobile service and do all work at the customer’s premises.
Q: I live on the top floor of a high rise apartment building; can you clean my carpet and upholstery?
A: Yes, all our equipment is portable, so we can get almost anywhere with in reason.
Q: Are you available on the weekends?
A: In most cases we can be. If you need your carpet cleaned on the weekend it is best to arrange a time in advance. (We are not always available on weekends)
Q: Who should I contact if I want to cancel my booking?
A: It’s important to make a note of which Chem-Dry franchise you made the booking with, (we are all independently owned and operated) call the number you made the booking with to cancel.
Q: Apart from cleaning carpet & upholstery what other services to you offer?
A: We also offer leather & mattress cleaning, anti bacterial treatment, dust mite & anti allergen treatment, carpet & upholstery protection, stain removal treatments and flexible hours.
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